Retail Warehouse Management Software
n41 Pick and pack
I had the pleasure of working with a dynamic team dedicated to improving order fulfillment efficiency in a high-paced warehouse setting. Recognizing the transformative impact of an ERP (Enterprise Resource Planning) app, the team aimed to create a solution benefiting both seasoned and new packers, facilitating seamless product picking and shipping. As a key contributor, I played a central role in shaping the MVP platform for the company, overseeing the entire design process.
ROLE
Lead UX
YEAR
2018
CONTRIBUTION
I was the sole UX/product designer to create an MVP app for fashion vendors. The app brings product order sheets from printed receipts to the iPad, which will benefit existing to even newly hired packers to enhance work productivity by switching from the good old style to digital.
USER RESEARCH
Using a user-centered design approach, I empathized with the packers' pain points and designed intuitive workflows that simplified the picking and shipping processes. The result was an app enabling experienced and newly hired packers to navigate their tasks seamlessly.
THE PROCESS
Tracking history of employees’ packed items?
The client enthusiastically shared their ideas, vision, and the purpose behind the upcoming MVP application. We articulated their various objectives from multiple user types and clearly understood what they aimed to achieve with the app. However, the team and I tried to focus on the primary objectives - pick orders, pack, and print labels.
IDEATION
Given the client's demanding sprint schedule, I efficiently gathered inputs and required fields by collaborating closely with the relevant teams. With their valuable input, I synthesized the information and generated several concepts. I swiftly translated these concepts into a prototype using the design sprint methodology. This agile approach allowed me to rapidly iterate and validate design ideas, ensuring that the final product aligned with the client's needs and expectations within the given time constraints.
Efficiently manage and track all tickets
To empower packers with efficient ticket-handling capabilities, our system provides intuitive search, filtering, and selection functionalities. Packers can easily search for specific tickets based on various criteria, such as order numbers, customer names, or priority levels. With the ability to apply filters, they can narrow down the list of tickets based on specific attributes or sorting preferences, enabling them to prioritize their picking tasks effectively. Once the desired ticket is identified, packers can seamlessly choose it for fulfillment, ensuring a smooth and organized workflow that optimizes productivity and minimizes errors.
Flexibility to choose between scanning items or manual picking
Efficiently picking and fulfilling all required items is a priority, achieved through manual selection or scanning. Our process optimizes speed and accuracy, utilizing effective strategies and advanced technology to minimize delays and maximize productivity. The result is a streamlined workflow that swiftly and accurately fulfills all items.
After scanning the entire ticket, packers can print labels, indicating that all items are ready for efficient delivery. This seamless integration ensures a smooth transition from packing to shipping, streamlining the process for organized and effective order fulfillment.
IMPACT
- Streamlined order fulfillment processes and improved efficiency
- Reduced errors and enhanced customer satisfaction
- Increased productivity and accuracy in B2B operations
- Generated time and cost savings for the company
This experience provided me with the chance to broaden my knowledge in B2B management tools through collaboration with cross-functional teams and external partners. It was a rewarding opportunity to delve into a new domain and gain valuable insights into other B2B operations. Given another opportunity to improve the product, our team and I would have prioritized gathering feedback from real users to tailor it more precisely to the company's needs.