T-Mobile Enterprise Hub
OVERVIEW
At T-Mobile, internal employees depend heavily on enterprise and engineering tools to carry out their daily tasks. Unfortunately, these tools often suffer from outdated UI, lackluster visual elements, and suboptimal UX flows. Despite these challenges, users have become accustomed to the existing processes and functionalities. Adopting a strategic and incremental approach to bring about meaningful change is crucial, understanding that the journey ahead may be extensive. Notably, the Engineering department lacked a dedicated design team until now, underscoring the importance of my role in instilling a culture that embraces change and driving transformative outcomes through design.
PROBLEM
“Inefficient and Disconnected Task Management and Collaboration Processes“
Before implementing the enhanced app and website interactions and designs, employees and vendors faced challenges in managing their daily tasks and collaborating effectively. The existing user experience was hindered by disjointed systems and disconnected workflows, leading to inefficiencies and delays in task completion. Communication gaps between employees and vendors further compounded the problem, making tracking and fulfilling responsibilities such as tracking generators difficult. Overall, the lack of a streamlined and cohesive approach to task management and collaboration created obstacles in achieving optimal productivity and hindered the seamless coordination between different stakeholders.
ROLE
Lead Designer
YEAR
2018
IMPLEMENT
I led the redesign of the Simplified Task widget, transforming it into a comprehensive management tool. This tool enables users from cross-functional teams to efficiently create, manage, and approve records for all internal business-related activities.
Simplified Task
BEFORE
Engineers primarily drove the previous interface and user flows of the tool. While it allowed users to customize various aspects such as background color, window sizes, text, and font type, it lacked integration of tasks, resulting in low readability and limited functionality. Users often had to navigate multiple popups and tabs to complete a task.
AFTER
The iteration revolved around the critical tasks of the business and engineering team members. I tested out a few ways to deliver the most feasible and reliable solution as much as possible with limited resources and time.
Redesigned for Enhanced Process Efficiency
I led the redesign of the Simplified Task flow, catering to the needs of both engineers and business teams. The new design introduced a streamlined all-in-one solution, allowing multiple levels of authorizers to add, edit, and approve repetitive tasks easily. To accommodate the varying requirements of different user types, we provided options to collapse or expand individual steps within the journey, enabling a flexible and personalized approach to task management.
IMPACT